Quality Management and Engineering

Aim

The course intends to meet industry’s requirements for engineers with knowledge in the quality field. The course will provide a holistic view of the quality field with particular focus on principles, methodologies and techniques for quality management. After the completed course, the student shall be able to;

• Use fundamental principles, practices, and techniques for quality and quality management, as well as reasoning on perspectives on quality and what quality means from a sustainability perspective.
• Use basic methods for data collection and analysis of customer data to understand customer needs and what creates value for customers in the production of goods and services.
• Understand the purpose of process management and be able to evaluate and analyze process data by systematically using methods and models for mapping, improving, and controlling processes, with the aim of identifying and solving quality-related problems.
• Apply central perspectives on management and leadership, as well as practices, methods, and models for change management in discussions about how quality work can be led and organized.
• Understand process variation and be able to account for, choose, and systematically use various tools for statistical process control, as well as draw informed conclusions from the analysis outcomes to solve quality-related problems.
• Understand the purpose of management systems and how a quality management system functions and can be evaluated. Understand the management and organizational aspects of ensuring quality and sustainable success in a business context and how it can support sustainable development.

Content

Principles, practices and techniques of Quality Management, Customer need analysis, Change management and leadership, Process capability, Process management, Improvement and management tools, Quality Management Systems with focus on ISO 9000 certifications, Business excellence models.