Service Design, studio course

Aim

After the completed course the student shall be able to:

• explain and use theory and design practices and methods from design for service systems
• choose and apply appropriate design methods and tools in a real service system context engaging multiple actors in designing
• reflect on design methods and tools in relationship to service systems and cocreation of values
• reflect on a given theme and its implications within the challenge area, based in an account of its central concepts
• integrate and apply disciplinary skills in a multidisciplinary context.
• understand a challenge area and contexts from field work and theory, integrating knowledge from several points of view
• synthesizing and communicating such knowledge for the benefit of the design work
• summarizing and presenting design work in online contexts
• design critique, design history and responsible design

Content

Students will engage with service systems that presents design challenges interconnected across adaptive systems, policy, user/citizen engagement, co-production, and resource integration. Examples of such challenges can be collected from welfare, wellbeing, healthcare and migration.

The content of the course entails synchron and dischron visualization technuiques, static and dynamic prototyping tools, facilitation practices, modelling in service development, cocreation of values, resource integration, social innovation, design critique, responsible design, judgment of design work.